Privacy Policy
Last updated: August 2026
This Privacy Policy explains how Australian Rugs ("we", "us", "our"), operating at ausrugs.com.au, collects, uses and protects your personal information when you visit our site or place an order.
Information We Collect
When you browse our store or place an order, we may collect: contact details (name, email address, phone number, shipping and billing address); order information (products purchased, order value, payment details processed securely by our payment provider); and device/usage information (IP address, browser type, pages viewed) collected automatically via cookies and similar technologies.
How We Use Your Information
We use the information we collect to: process and fulfil your orders and deliver your rugs; communicate with you about your order, including shipping updates; respond to customer service enquiries; and, where you've opted in, send you marketing communications about new products or promotions. You can unsubscribe from marketing emails at any time using the link in those emails.
Sharing Your Information
We share personal information only with third parties who help us run our store, such as our ecommerce platform (Shopify), payment processors, and delivery couriers. We do not sell your personal information to third parties.
Cookies
Our store uses cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.
Data Security
We take reasonable steps to protect your personal information, including relying on Shopify's secure, PCI-compliant infrastructure for processing payments.
Your Rights
You can request access to, correction of, or deletion of your personal information by contacting us via our Contact page.
Contact Us
If you have questions about this Privacy Policy, please reach out via our Contact page.
This is a general privacy policy template. We recommend having it reviewed by a legal professional to confirm it fully meets Australian Privacy Principles (APP) requirements for your specific business.